Frequently Asked Questions
Everything you need to know about your HATCH journey.
How do I determine my HATCH size?
We recommend ordering your pre-pregnancy size. Our collection is specifically designed to grow with you through every trimester and transition seamlessly into your postpartum wardrobe.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
When will my order ship?
Standard orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Delivery times vary based on your selected shipping method.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
Are your fabrics safe for sensitive skin?
Absolutely. We prioritize high-quality, breathable, and OEKO-TEX certified fabrics to ensure maximum comfort and safety for both you and your baby.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer care team within 30 minutes of placement to request any changes or cancellations.